What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Reinstate account?

    Asked by alisonhermance on November 20, 2015 at 01:00 PM

    Hello, I received notification that my account had been disabled for exceeding the free plan amounts. I just deleted all submissions-- do I need to do anything else to reinstate my free account?


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    JotForm Support

    Answered by Charlie on November 20, 2015 at 01:53 PM

    Thank you for contacting us, Alison.

    I checked your account and everything seems to be good now. You can check your usage in this link: www.jotform.com/myaccount/usage, make sure you are logged in.

    You may also take advantage of the file sharing and storage services integration that we have, like Dropbox or Google Drive. Here's the apps page you can visit: http://apps.jotform.com/category/file_sharing_and_storage. That will allow you to automatically receive the submission and the file uploads to your 3rd party services, giving you a real time backup. So that when you delete submission data in your JotForm account, you will surely have a backup of them.

    I hope that helps.