How to I access information from an encrypted submission when the entire form is no longer encrypted?

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    empowerhealth
    Asked on November 20, 2015 at 03:31 PM

    We access forms on multiple computers, one may have been downloaded somewhere, I don't know.  In anycase, because of the massive confusion, I have unencrypted the form, but there are still old encrypted results in the submissions folder.  How the heck do I un-encrypt these old submissions?  thanks!  Rae

    See screen shot attached, what a mess!  Thanks!  Rae

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    BDAVID
    Answered on November 20, 2015 at 04:59 PM

    Unfortunately, if you do not have the encryption key, the data is lost forever, please refer to this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert