What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to I access information from an encrypted submission when the entire form is no longer encrypted?

    Asked by empowerhealth on November 20, 2015 at 03:31 PM

    We access forms on multiple computers, one may have been downloaded somewhere, I don't know.  In anycase, because of the massive confusion, I have unencrypted the form, but there are still old encrypted results in the submissions folder.  How the heck do I un-encrypt these old submissions?  thanks!  Rae

    See screen shot attached, what a mess!  Thanks!  Rae

    Screenshot
    encrypted forms thanks attached information how
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    JotForm Support

    Answered by BDAVID on November 20, 2015 at 04:59 PM

    Unfortunately, if you do not have the encryption key, the data is lost forever, please refer to this guide: http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert