-
selenakittAsked on November 21, 2015 at 3:51 PM
We've made no changes to our form but all of a sudden, we can't access attachments. This is the message we're now getting:
This XML file does not appear to have any style information associated with it. The document tree is shown below.Page URL: https://form.jotform.com/52707909896978 -
mjkaganReplied on November 21, 2015 at 4:49 PM
I"m having the same problem right now too
-
SamCDMReplied on November 21, 2015 at 5:00 PM
I am also having this issue.
-
Elton Support Team LeadReplied on November 22, 2015 at 6:38 AM
Our sincere apologies. There was a recent update that has caused this problem but it should work fine by now.
@selenakitt I've tried downloading the attachments from your 3 recent submissions and they are now working. Kindly check it again.
If you are still experiencing this problem, make sure to let us know.
-
selenakittReplied on November 22, 2015 at 5:06 PM
Yaasss! Thank you muchly!
-
jonathanReplied on November 22, 2015 at 6:19 PM
Thank you for the confirmation.
Feel free to contact us again anytime should you need our assistance.
Regards