What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    items not showing on form

    Asked by theglassslipper on January 26, 2012 at 10:22 AM

    I have an application on my website. However, I have check thaqt it is mandatory to fill out certain spots. These spots do not show up when the form is submitted. I really need to speak with someone. I have several other questions as well

    Page URL:
    www.theglassslipperbeautypageant.com

  • Profile Image

    Answered by fxr on January 26, 2012 at 12:38 PM

    Where is the form on that URL you have given?

     

    Please open new threads for your other questions; we dont offer phone support but we can work through your other queries via this forum/email. Its works very well for the vast majority of our users. Its just a matter of getting used to it. 

  • Profile Image

    Answered by theglassslipper on January 26, 2012 at 12:59 PM
    It's at the bottom of this webpage
    http://www.theglassslipperbeautypageant.com/surfinusa2012statepageant.html

    Thank You,
    The Glass Slipper
    Mary Patterson
    Owner/Director
    864-497-2577
    www.theglassslipperbeautypageant.com

  • Profile Image
    JotForm Support

    Answered by Mike_T on January 26, 2012 at 05:45 PM

    Hello Mary,

    Could you please clarify what exactly items are not showing? This information will help us to troubleshoot the problem further.

    Please note that the Auto Hide Empty Fields option is turned on by default in Submissions section.

  • Profile Image

    Answered by theglassslipper on January 26, 2012 at 07:41 PM
    The t shirt size selection and the program ad section do not show up when the form comes to me in email.
    Thank you,
    Mary Patterson
    864-497-2577
    The Glass Slipper
    Owner/Director
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by idarktech on January 27, 2012 at 12:00 AM

    Hi Mary,

    I have checked your Notifications, I have found out that some of the form fields variables aren't presented on your email notifications, like the t-shirt you've mentioned here {pageantTshirts49}, this isn't currently added on your mail notification that's why t-shirt information isn't included on the email message. To fix it, kindly recreate your email notifications, just delete the old one and create new notification, here's a video guide for that: http://idarktech.com/jotform/video/recreate_notification.html

    I hope this helps. Please let us know if you have further questions. Thank you for using JotForm!