Unable to download uploaded files on overlimit account

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    Asked on November 22, 2015 at 12:14 PM

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    Answered on November 22, 2015 at 01:37 PM

    What are you trying to access? Please provide us more details, we will be glad to assist you.

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    Answered on November 23, 2015 at 10:49 AM

    I work in EverNote and every note has link on Word document file. And this Word document can't be open and show Eror 404 :)))
    But some days befor everything was working.

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    Answered on November 23, 2015 at 01:06 PM

    I have checked your account mockt and your account is overlimit. As free user you have a limit of 100 SSL submissions and there is currently 117 submissions on your account. Because of that your forms are disabled and you are not able to download uploaded files form submission page of your account.

    You can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.

    However if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month and then you will be able to download uploaded file form your account. 

    Hope this will help. Let us know if you need further assistance.