What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to download uploaded files on overlimit account

    Asked by Maria  on November 22, 2015 at 12:14 PM


    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.

    Page URL:
    https://www.jotformeu.com/uploads/mockt/53135723024345/323123919331128<br/>274/%D0%94%D0%BE%D0%BC%20%D0%B7%D0%B0%D0%B4%D0%B0%D0%BD%D0%B8%D0%B5%20<br/>%D0%A0%D0%

    style size height font
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 22, 2015 at 01:37 PM

    What are you trying to access? Please provide us more details, we will be glad to assist you.

  • Profile Image

    Answered by Maria  on November 23, 2015 at 10:49 AM

    I work in EverNote and every note has link on Word document file. And this Word document can't be open and show Eror 404 :)))
    But some days befor everything was working.

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    JotForm Support

    Answered by BJoanna on November 23, 2015 at 01:06 PM

    I have checked your account mockt and your account is overlimit. As free user you have a limit of 100 SSL submissions and there is currently 117 submissions on your account. Because of that your forms are disabled and you are not able to download uploaded files form submission page of your account.

    You can upgrade your account to any of the paid plans to get higher limits and to enable your forms immediately. You can find more about different account type on our pricing page.

    However if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month and then you will be able to download uploaded file form your account. 

    Hope this will help. Let us know if you need further assistance.