What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It seems that the email side of your server is down.

    Asked by onepoint on January 26, 2012 at 11:14 AM

    We have tested things out on our form this morning, and our internal email system seems to be working fine. Our forms are not sending the notification email, and when I forward them from the jotform console they don't send either.


    Please advise asap as this form is a critical part of our website.

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    Answered by fxr on January 26, 2012 at 11:56 AM

    Have you recieved no emails from JotForm today at all?

    Our logs are reporting that mails are getting accepted for delivery by your email provider.

    Latest one a few hours ago:

    /var/log/mail.log:Jan 26 11:46:58 ying sm-mta[11510]: q0QGkvmH011508: to=<pXXXXXXs@onepointplanning.com>, ctladdr=<noreply@jotform.com> (1001/1002), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=125592, relay=onepointplanning.com.2.0001.arsmtp.com. [], dsn=2.0.0, stat=Sent (51559776 message accepted for delivery)
    Are your email service engineers in house? Are you able to give them that section from our logs and ask him what happened to that particular email? You also have the option of asking your engineers to whitelist our mail servers.
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    Answered by onepoint on January 26, 2012 at 12:36 PM

    We had not gotten any emails coming through. Our mail server is through app river, and they contacted me back stating that the overall spam filter had been giving issues and snagging false positives. We have white listed all emails from jotform and they seem to be working now. Thanks for the help!