What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Custom form link not working after upgrade

    Asked by barpop on November 23, 2015 at 08:04 AM



    Just applied a pricing account to my form and now my old form link does not work.


    Can you please re-direct ASAP https://form.jotform.co/guest_53258005186050/rsvp-to-vip-live-at-the-orchard- 


    to the new link your system has generated of:



    Can you please do this immediately as people are responding to our link!



    Page URL:

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    JotForm Support

    Answered by Kiran on November 23, 2015 at 10:08 AM

    It seems the custom link to your JotForm is not saved correctly in the publish wizard. I've made the change in the publish wizard of your JotForm. The link should be working fine now. I've checked the link and the form is displayed correctly.

    Please check and let us know if you need any further assistance. We will be happy to help.


  • Profile Image

    Answered by barpop on November 23, 2015 at 04:42 PM

    Hi Kiren!


    Thanks... although the original 'guest' link was sent in an email so we need to override this new link with the old link.

    Can the new link be changed back to the 'guest' link?


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    JotForm Support

    Answered by Mike_G on November 23, 2015 at 07:07 PM

    I'm sorry about the inconvenience, unfortunately, the old account or the guest account no longer exist anymore when you made an upgrade. As a result, you cannot go back or use the old link. I hope it is still possible for you to just send the new link.

    Thank you.