What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submitters are taken to PayPal for payment, but no email is sent with the submitted data

    Asked by html5 on November 23, 2015 at 10:35 AM

    hi... on www.appealmyticket.com the web form is not working.

    none of the data comes to my email, but the payment the make on the form does get sent to my paypal

    need urgent help with this...I know my email is not in the bounce list, as I tried that ???





    Page URL:

  • Profile Image

    Answered by Ben on November 23, 2015 at 12:47 PM

    I took a look at the form on your website http://form.jotformpro.com/form/50706331026949 and I see that the email is indeed not in the bounce list.

    I did however check the email logs as well to see if there is an issue with the emails being sent, but it shows that all emails are being correctly sent, however it allowed me to see the issue, which I confirmed on your form.

    The issue here is that you are sending an email to yourself though verified email, which means that the email is sent from noreply@jotform.com, but "masqueraded" (this would be the correct technical term) as if the email is yours.

    While this is a nice way to send emails, it is also often used by spammers, so some email servers will not accept such emails for this specific reason. What you should do is to either:

    1. change the sender email to be noreply@jotform.com so that you get your email notifications

    2. change the setup to send over SMTP instead of the current setup or the noreply setup mentioned above.

    Looking at the ease of setup and maintenance, my suggestion would be to send the emails from the noreply@jotform.com, but this is up to you and what you would prefer.

    Do of course let us know if you have any questions along the way and we would be happy to assist with the same Pete.