What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can not log in

    Asked by Stephanie on January 26, 2012 at 04:01 PM

    I just purchased the 9.95 a month program and now it tells me i can not log in and there is not a log in for me....also if i click on the link for our site it comes up with over quota...Please advise

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    JotForm Support

    Answered by idarktech on January 26, 2012 at 05:52 PM

    Hi Stephanie,

    I have checked your payment and found out that there is a discrepancy in the information that you have entered in our payment gateway, Plimus.  In the JotForm Login Name Field, you entered your email address instead of your username. This is the reason why your upgrade did not reflect into your account instantly.

    I have now manually upgraded your account to Premium. You should now see and increase of your limits.

    If you have other concerns or inquiries, please do let us know. Thank you for subscribing to JotForm!