What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem viewing a drop down.

    Asked by kingkest on November 23, 2015 at 03:00 PM

    on the form http://form.jotform.us/form/51825964962165

    I had a customer that sent me this screenshot showing how the drop down never appeared. I unfortunately used the same browser Chrome with the same update and it works fine on mine. Can you guys see if you can figure out what would have caused the drop down not to appear. Its right after the door 1 heading.

    Screenshot
    problem viewing a drop
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 23, 2015 at 05:14 PM

    I have tested your form inside of Chrome and I was also not able to replicate mentioned issue. Drop down field was shown then I tested your form. 

    Is that the only user that reported this issue? Can you tell them to reload their browser or try with some other browser?

    Let us know if you need further assistance. 

  • Profile Image

    Answered by kingkest on November 24, 2015 at 09:49 AM

    He was able to change browsers and complete the form.  I will continue with BAU and if I have any other issues I'll let you know.

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    JotForm Support

    Answered by BJoanna on November 24, 2015 at 11:16 AM

    We are glad to hear that your user was able to complete the form.

    Feel free to contact us if you have any other questions.