What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens when submissions reach 101? Am I automatically swithed to the premium Service and charged $9.95?

    Asked by lmlozano on October 05, 2010 at 04:18 PM

    I'm using the Free Service to start with. What happens when submissions reach 101? Am I automatically swithed to the premium Service and charged $9.95?

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    JotForm Founder

    Answered by aytekin on October 06, 2010 at 06:51 AM

    When you get the 101st submission you will receive an email that says your account is scheduled to be disabled on the next business day noon EST. For example, if you are over limit on a Friday, your account will be disabled on Monday noon. If you do not want your forms to be interrupted you can upgrade your account during this time.

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    Answered by lmlozano on October 06, 2010 at 11:53 AM

    Thank you. Assuming there were 100 submissions on a given month, will another 100 submissions be allowed the following month automatically or do the submissions from the previous month have to be deleted? Lastly, when does the month begin?

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    JotForm Founder

    Answered by aytekin on October 06, 2010 at 12:11 PM

    No, we never delete any submissions. Your counter simply resets at the 1st day of the month and you get another 100 submissions. But you keep your old submissions.

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    Answered by lmlozano on October 06, 2010 at 01:53 PM

    One last question. There's a 10mb space limitation. Is there a way to check on how much has been used? If not, what happens when the max is reached?

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    JotForm Founder

    Answered by aytekin on October 06, 2010 at 03:40 PM

    You can see it on the left side of your "My Forms" page.

     

    Once you reach your limit you will receive an email that says your account is over quota and your account is scheduled to be downgraded the next business day. You can upgrade within a day to keep your account active.

    You may also delete your existing submissions with uploads to get the space back.