What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My conditional logic is all screwed up

    Asked by pianobook on November 23, 2015 at 09:22 PM

    You seem to have changed the input form for conditional logic in the last 24 hours, and my logic is now almost completely different from what I set it to be -- now it makes no sense at all and I have to completely redo it. Is there any way to reconnect with the former set of rules I set up?

    Page URL:
    https://form.jotform.com/53246037465153

    all different and in
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 24, 2015 at 01:10 AM

    Hi,

     

    Do you mean the interface of Conditions has changed on your end? Can you try logging in using this link: http://www.jotform.com/?old?

    Have you tried reverting your form to it's previous version? To view revision history and revert your form to its previous version, you can follow the guide here: How to View Form Revision History.

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by pianobook on November 24, 2015 at 01:20 AM

    I tried logging into /?old, but it didn't make any difference. Although the old interface returned, 7 of 12 conditions are still nonsense. The last five are still correct.

    I went to Revision History, but it doesn't seem to go back in time enough to get to a correct version, and in any case, I've made many other changes to the form since the conditions changed (but no changes to the conditions themselves). I've added a number of new fields. Should that have any effect on the conditions previously made?

  • Profile Image
    JotForm Support

    Answered by Chriistian on November 24, 2015 at 02:44 AM

    You can access the old condition interface by adding &old (i.e. http://www.jotform.com/index.php?formID=53246037465153&old)in the URL of the form builder.

    Can you tell us what should be the right condition or the former condition on your form?

    Old interface:

    New interface:

     

    Changing your form, especially deleting fields that are used in the condition can affect the condition setup of your form.

     

    We will wait for your response.
    Regards.

  • Profile Image
    JotForm Support

    Answered by ekrem on November 24, 2015 at 04:35 AM

    Hi,

    My name is Ekrem, I am developer at Jotform.

    I am very sorry for the problem you faced it. Basically, your conditions are not deleted as you can see in the old UI. But there is a bug in displaying conditions that have more than one condition and action statements.

    For example:

    In 4th condition of the old UI, there are 2 condition statements and 2 action statements; but when I looked at the same condition in the new UI, I just see the first condition and action statement! It does not show the 2nd condition and action statement. I just clicked to edit for this condition and see that 4th condition is exist and it is not deleted. When I clicked to back button without changing anything. It displays correctly all the condition and action statements in the new UI. So, there is a bug at our side when displaying all conditions and action statements.

    I just started to fix this issue. I will let you know as soon as I fix it.

     

    when displays all conditions:

     

    when I clicked to edit this condition:

     

    Without changing anything, just clicked to back button.. It displays all the condition and action statements of 4th condition:

  • Profile Image
    JotForm Support

    Answered by mert on November 24, 2015 at 04:53 AM

    Hi there,

    First of all, sorry for the inconvenience. Actually, there is no difference with your conditions; but in the preview mode, if multiple if states or multiple fields exist in specific condition, it only shows the one of them.

    I'm going to raise this issue as a bug, so our developer will be fixed that issue as soon as possible.

     

    In addition, to show other elements in your condition, you need to click edit, then turn back to the overview screen in the "Conditions" wizard again.

     

    However, this issue will be fixed, so this solution could be use temporarily. If you need more information, please let us know.

     

    Thank you for your understanding.

  • Profile Image

    Answered by pianobook on November 24, 2015 at 11:36 AM

    I'm afraid I must differ with you that there is no change in my conditions except for their display. The first 7 conditions have been totally changed. It almost appears that they are a random collection of rules and actions. They bear no logical connection to the function of the form, and are definitely not what I created. I don't know whether this is Jotform's fault or the result of something I did, but it appears to have happened at around the same time as the appearance of your new Conditions interface, so I suspect it is Jotform's doing. I did make some changes to my form by adding some new fields and repositioning some others, but nothing that should have created such mayhem. I will have to delete most of the conditions and start over. Not such a terrible thing--I can do it relatively quickly--but I hope it doesn't happen again.

    I much prefer the old interface, by the way. I found it very clear and easy to use.

  • Profile Image
    JotForm Support

    Answered by mert on November 24, 2015 at 12:34 PM

    Hi again,

    Currently, fresh new just came from our developers. The new release will be live in few hours, so you might want to wait before taking any action.

    After the release, you can check the accuracy of the conditions again. According to the results, you can decide to take action.

    You will be informed from this thread when there is an update.

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by ekrem on November 24, 2015 at 04:30 PM

    Hi,

    The issue was fixed. Please try to see your conditions again. I checked that your conditions are the same in old and new UI.

    Regards,

  • Profile Image

    Answered by pianobook on November 24, 2015 at 05:00 PM

    Yes, both sets of conditions are identical, but neither is what I set them to be originally. I'll take them down and do it over again.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 24, 2015 at 06:51 PM

    Hi,

    We apologise for the issue.

    Please, if you are getting the issue in the future, feel free to contact us and we will be glad to assist you.

    Regards.