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  • Profile Image

    Values appear in JotForm database but not in email

    Asked by alexvf on October 05, 2010 at 05:09 PM

    Hi,

    I have a form with 5 fields. All required.

    When someone submits the form, all the results are sent to JotForm's database because I can see them using JotForm, but two of those values are not sent by email. The email I receive has 3 fields filled but two of them empty.

    Can you please help me with this?

    Here are two screenshots. The JotForm Database and the results sent to my email address:

    JotForm: http://img337.imageshack.us/img337/5710/jotformdatabase.png
    Email: http://img839.imageshack.us/img839/3800/emaild.png

    The website where I am using the form is:
    http://www.portelaresidence.com/#4

    Thanks in advance for your help.

    ---
    Alex

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    JotForm Founder

    Answered by aytekin on October 06, 2010 at 06:43 AM

    Deleting and re-creating an email alert simply solves this problem. I did it for you. Please try it now.

  • Profile Image

    Answered by alexvf on October 06, 2010 at 09:09 AM

    It's perfect, aytekin!

    Thanks a lot.

    Regards,

    ---

    Alex