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    How do we capture a credit card without charging it OR having a product indicated

    Asked by everythingdisplays on November 24, 2015 at 11:25 AM

    Hi Jotform Team and All,

    We have a couple of questions:

    1. We're trying to have our form capture a credit card from a customer but we also don't want them to select a product from a menu.  Instead we'd like them to write in a text box what they want to order because our products are large and very custom and complex.

    Is this possible?  I saw this: http://www.jotform.com/help/292-How-to-Enable-Payment-Authorization however it seems to imply you need to have a product shown on the form, rather then catch it with an open text box...

    2.  Customers that have their billing address in another country usually produce an AVS mismatch error.  Is it possible in these cases to capture their CC info without checking it against a billing address?



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    JotForm Support

    Answered by david on November 24, 2015 at 01:47 PM


    Though you do not need products in order to use payment authorization, you would still need to have a custom amount entered in the payment field. 

    Though you would uncheck the donation box.  This would allow you to authorization their card for a custom amount, instead of a product.  There still needs to be an amount to authorize the card for.

    Unfortunately, billing address is a required validation for our payment processors.  I do not believe there is a way around it.