What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We only have submissions through midnight tomorrow night (JAN 27th)...

    Asked by MATRiXX5252 on January 26, 2012 at 07:45 PM

    We only have submissions through midnight tomorrow night (JAN 27th) at midnight. However, we've gone OVER our 100 MB limit for the month. I just paid the $9.95 and see that the payment is re-occuring. We will not require for applications to be submitted until next year so how do I make sure that our form stays active until tomorrow night but that we are not charged any more than $9.95?

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    Answered by fxr on January 26, 2012 at 08:31 PM

    The 100MB upload space is not reset every month.

    You really need to get under 100MB to enjoy FREE account status with no issues. 

    That used space stays there until you clear it; you need to delete some of your 'old' submissions containing those media files from our server.  if you need the data, you can backup the related media files somewhere locally first. 

    If you cancel your Paypal subscription now, you will enjoy Premium status until this time next month.


    You can cancel the paypal subscription by following these steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.




    Hope that helps clarify things; let us know if you have any other concerns or need other kind of help.