What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Thank you for contacting us.
I found 2 forms in the link you provided,upon checking your forms I can see you have not added any Autoresponder.
Please, follow this guide to add an Autoresponder to your forms :
These are the forms I've checked :
If you are still getting the issue, please provide us the link to the form.
Hope that helps.
Let us know if you have more questions, we will be glad to asssit you.