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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Voice Recorder Widget: Is not working properly on Firefox, Internet Explorer and Microsoft Edge

    Asked by odm111 on November 24, 2015 at 09:54 PM

    Hi there

    My voice recorder widget works using Google Chrome but not in these browsers:

    1) Firefox - appears as a file upload field.

    2) Internet Explorer - it looks like the voice recorder widget but doesn't work - it just continually says "saving".

    Eek, not good! Can you please advise if I need to do anything, or is it a problem at your end? Was about to publish this form on my website, glad I thought to check in different browsers first.

    Thank you. :-)

    Page URL:
    http://www.downrightbrilliant.co.nz/copywriting-order/

    Screenshot
    OR in upload field problem publish file upload field
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    JotForm Support

    Answered by Chriistian on November 25, 2015 at 03:16 AM

    Hi,


    When I access your form on Chrome, the Voice Recorder widget is displayed properly.

     

    I checked the form in Firefox and Internet Explorer, the voice recording widget was displayed as a regular file upload.

     

     

    I also checked it in Microsoft Edge browser and noticed that the voice recorder widget was displayed properly but the saving is not working.

     

    Let me forward this issue to our development team for them to further check the issue. We will inform you on this thread once the issue has been fixed.

     

    Do let us know if you need further assistance.
    Regards.

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    Answered by odm111 on November 25, 2015 at 03:49 AM

    Thank you, look forward to hearing their reply. While the developers are looking at this widget, is there any possibility it could have the hide field functionality added?

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    JotForm Support

    Answered by Chriistian on November 25, 2015 at 07:08 AM

    Hi,

     

    Are you referring to the Hide Field option when you click the Gear Icon?

    Currently there is no Hide Field option in the properties of the the widget.

     

    May I also know why you need this option since once you have set the field to Hide Field, the field will always be hidden in the form? If you want to Hide the widget you can try to conditionally hide it. 

     

    We will wait for your response.
    Regards.

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    Answered by odm111 on November 25, 2015 at 06:17 PM

    If there was a Hide Field option for the Voice Recorder I would hide those widgets by default. I would add an option to the previous question, "How would you like to do this?" If someone selected "Record a verbal description" I would use conditions to unhide the Voice Recorder widgets. It's just about trying to keep the form as clean, simple and uncluttered as possible so people aren't put off by lots of fields and lots of options.

    Having no "Hide Field" option isn't a show stopper but it would be nice to have.

    Thanks.

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    JotForm Support

    Answered by Chriistian on November 25, 2015 at 09:03 PM

    Hi,

     

    If you want to Hide the Record Widget by default, you can set it up in your condition. I checked your form and I noticed that you have set a condition in your form where you will Hide your Record Widget and based on this condition the Record Widget is shown by default.

     

    You can change the condition to this condition so the Voice Recorder widget is hidden by default.

     

    You can also check this sample demo form that I used for testing - https://form.jotformpro.com/53288026343960?

     

    If you still want this feature to be added on the Voice Recorder widget, please create a separate thread/new thread as the ticket for this issue is marked as a Bug Fix so we need to raise another ticket as a feature request . 

     

    Do let us know if you need further assistance.
    Regards.

     

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    Answered by odm111 on November 26, 2015 at 04:44 AM

    Thanks Chriistian! Appreciate you taking the time to show me that method. I'll add that functionality stating "if you have Google Chrome, would you like to record a description".

    I look forward to hearing when the bug is fixed so clients using Firefox and IE can also use the Voice Recorder function. Thanks.

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    JotForm Support

    Answered by Chriistian on November 26, 2015 at 05:56 AM

    You are welcome. One of our developer is now checking on this issue. We will inform you on this thread any updates on the issue. If you have any other question or concern, please feel free to contact us again. Regards.

  • Profile Image

    Answered by odm111 on December 02, 2015 at 04:32 PM

    Is there any update on the Voice Recorder widget working on browsers other than Google Chrome? It doesn't work in Safari either.

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    JotForm Support

    Answered by EltonCris on December 02, 2015 at 06:15 PM

    Sorry but there's no update about this as of the moment. The bug ticket is still opened and marked as important. Once there's any progress about this, I'm sure the assigned developer will keep you posted.

    Thank you for your patience.

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    Answered by odm111 on December 02, 2015 at 06:32 PM

    Thanks EltonCris.

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    JotForm Support

    Answered by TitusN on August 19, 2016 at 06:18 AM

    We've made a few updates that took us a long time to implement and test. 

    We've build a few fallbacks for each browser/device scenario to make sure it can work in most browsers. 

    Please test the Voice recorder and let us know how that goes. 

    Thanks!