What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Possible Bug: Goodbye Clutter theme is not working

    Asked by TexasPremier on November 24, 2015 at 09:56 PM

    Hi, I purchased a them form and I'm not able to edit and display my business name.

     

    Please advise.  

    name and a Them
  • Profile Image
    JotForm Support

    Answered by beril on November 25, 2015 at 04:48 AM

    Hi,

    As far as I understand from your thread, you purchased a theme which is Goodbye Clutter but you are not able to edit it.

    I've cloned and tested your form. However, I am not able to reproduced same issue that you are having.

    I am able to edit the form on my side.

    Here is how it works:

     

    If this doesn't answer your question, please explain further and/or add more details about it so we can assist you properly.

  • Profile Image

    Answered by TexasPremier on November 25, 2015 at 09:46 AM
    Hi, Thank you for your prompt respond.
    I do see your awesome example on how to do it, but you are sowing me the example on my free form. I don;t have a problem with my free form, on which I em able to edit and make any changes with no problem. I just want to get the instructions on how to clone and make it my own on the one I purchased. (Goodbye clutter)
    As you can Understand, I want that (Goodbye clutter)form with my business name, phone number and services I offer, with a slide show or video of my own pictures.
    Please let me know on how I can make this changes.
    Thank you.
    Norma Trevizo
    trevizo@homeorganizing.org
    wwwtexaspremierprofessionalorganizer.com
    (512)913-9122
    Note:
    Please allow up to 24hrs for a reply. We are out in the field daily and we will reply to emails as quickly as possible. Note that our appointments are an approximate arrival time only. Please allow a 1hr window frame, meaning that we can get to your home an hr before or after the hr set.
    Normal cancellation/rescheduling Policies Apply. Please provide at least 48 hours notice prior to service for cancellation/rescheduling to retain coupon purchase value or payment done. Canceling/Rescheduling after 48 hour window or at time of service will result in coupon being marked as redeemed or services marked as job completed.
    Please contact us if you have any questions.
    (512)913-9122
    ...
  • Profile Image
    JotForm Support

    Answered by beril on November 25, 2015 at 11:34 AM

    Hi,

    Thank you for your amazing feedback. ♥ ♥ 

    I carefully checked your form and  when I tried to edit heading I am able to reproduced same issue that you are having so I've forwarded this issue to our developers.

    We will inform you as soon as possible when we solve the problem.

    Here is how it works: