What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to cancel my premium subscription and it keeps saying my username and password is incorrect!

    Asked by womenofsss on January 27, 2012 at 08:41 AM

    When I click on "cancel" it takes me to another site to enter my username and password.  When I do, it comes back with a message that my username and password is invalid.  I have done it numerous times.

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    Answered by allanftd on January 27, 2012 at 08:57 AM

    We have cancelled your JotForm Premium account. The downgrade will take effect on 2012-02-06 and you will no longer be billed in the future unless you upgrade once again.

    We'll see you around as a free user! Thanks for choosing JotForm!