What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Adobe DC eSign Services widget fails to authenticate adobe document account.

    Asked by gregriggs on November 25, 2015 at 01:49 PM

    I am trying to authenticate my adobe document account. When I do it gives me an error: CUSTOMER applications can only be used by someone in the same account

    Error code: access_denied

    I don't see how to fix this error.  It never asked me for my login information on Adobe.

    document authenticate style size font div
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 25, 2015 at 04:54 PM

    I have been able to reproduce your issue, I tried to authenticate, but same issue happened:

    I will report this to our second level, you will be notified via this thread, when this gets fixed.

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    JotForm Support

    Answered by widgets on November 26, 2015 at 01:54 PM

    Hi sorry for the inconvenience, this should be okay now. Please try again and let us know if you still experiencing the problem.

    Regards,
    Widget Team