Form received via email says reply to noreply@jotform.com

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    cpcards
    Asked on January 27, 2012 at 09:17 AM

    Hello,

     

    I have just received a completed form via email but the reply email address is noreply@jotform.com

     

    Why is this?

     

    Thanks

     

    Paul

  • Profile Image
    fxr
    Answered on January 27, 2012 at 02:41 PM

    You can change the sender email of the notifications.

    This User Guide article should help explain how to do that.

     

    The problem with not using noreply@jotform.com as the sender email of your notifications, is a lot of email service providers can filter as spam, emails which dont originate from the same domain (i.e jotform.com) as that in the from address. 

    Unless you have the ability to whitelist our email server ip address, 174.34.57.214, 174.34.57.216, 174.34.57.218, 174.34.57.219, 208.117.50.251, leaving the sender email of your notfications as noreply@jotform.com may the best way to ensure our emails dont get blocked by your email service provider.

    Hope that helps. 

  • Profile Image
    guest_23443242485048
    Answered on December 18, 2012 at 10:50 AM

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