What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form received via email says reply to noreply@jotform.com

    Asked by cpcards on January 27, 2012 at 09:17 AM

    Hello,

     

    I have just received a completed form via email but the reply email address is noreply@jotform.com

     

    Why is this?

     

    Thanks

     

    Paul

    Screenshot
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    Answered by fxr on January 27, 2012 at 02:41 PM

    You can change the sender email of the notifications.

    This User Guide article should help explain how to do that.

     

    The problem with not using noreply@jotform.com as the sender email of your notifications, is a lot of email service providers can filter as spam, emails which dont originate from the same domain (i.e jotform.com) as that in the from address. 

    Unless you have the ability to whitelist our email server ip address, 174.34.57.214, 174.34.57.216, 174.34.57.218, 174.34.57.219, 208.117.50.251, leaving the sender email of your notfications as noreply@jotform.com may the best way to ensure our emails dont get blocked by your email service provider.

    Hope that helps. 

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    Answered by guest_23443242485048 on December 18, 2012 at 10:50 AM

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