What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How long do uploaded file remain available?

    Asked by BCAresidential on November 25, 2015 at 06:00 PM

    I sent the following inquiry and received a response.

    My question was is there a time-limit to the files.  Will they be available a month or year from now?  What are the details on how and when files are removed?

    Thanks!

    How long do uploaded file remain available?

    Asked by BCAresidential on November 25, 2015 at 02:04 PM

    After someone submits a form with an uploaded file, how long after is the uploaded file available for me to download?

    For example, can I go back to a form that was submitted months go and re-download the file they uploaded?

    Thanks!

    RESPONSE:

    There is a download limit per file, files larger than 10MB can be downloaded up to 10 times, smaller files can be downloaded up to 100 times.

     

    If yo need anything else please open a new thread, we will be glad to assist you.

  • Profile Image
    JotForm Support

    Answered by EltonCris on November 25, 2015 at 11:10 PM

    Uploaded files are kept forever in your account, they don't have time limit. It is up to you if you delete them or not. To delete them, just open your form submissions page and delete the submission where the files are attached.

    However, just to re-iterate, there is a download limit per file. Files larger than 10MB can be downloaded up to 10 times, smaller files can be downloaded up to 100 times. Once you passed this limit, the file will not be deleted but you are not able to download them anymore (you can request here on support forum to reset the download counter but we can only do it once). So, we suggest to download the files and upload it on your server.

    Thanks!