How long do uploaded file remain available?

  • Profile Image
    BCAresidential
    Asked on November 25, 2015 at 06:00 PM

    I sent the following inquiry and received a response.

    My question was is there a time-limit to the files.  Will they be available a month or year from now?  What are the details on how and when files are removed?

    Thanks!

    How long do uploaded file remain available?

    Asked by BCAresidential on November 25, 2015 at 02:04 PM

    After someone submits a form with an uploaded file, how long after is the uploaded file available for me to download?

    For example, can I go back to a form that was submitted months go and re-download the file they uploaded?

    Thanks!

    RESPONSE:

    There is a download limit per file, files larger than 10MB can be downloaded up to 10 times, smaller files can be downloaded up to 100 times.

     

    If yo need anything else please open a new thread, we will be glad to assist you.

  • Profile Image
    EltonCris
    Answered on November 25, 2015 at 11:10 PM

    Uploaded files are kept forever in your account, they don't have time limit. It is up to you if you delete them or not. To delete them, just open your form submissions page and delete the submission where the files are attached.

    However, just to re-iterate, there is a download limit per file. Files larger than 10MB can be downloaded up to 10 times, smaller files can be downloaded up to 100 times. Once you passed this limit, the file will not be deleted but you are not able to download them anymore (you can request here on support forum to reset the download counter but we can only do it once). So, we suggest to download the files and upload it on your server.

    Thanks!