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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Credit card is required when subscription payment is zero using stripe

    Asked by mkaufman on November 25, 2015 at 10:05 PM
    Kiran, can you confirm whether this works for Stripe Subscriptions?  With subscriptions, there is no product with a "required" field.  I tried my own test and found that even when the subscription price is discounted to zero, the credit card is still required.
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    JotForm Support

    Answered by beril on November 26, 2015 at 03:38 AM


    Unfortunately, as far as I know, you need to uncheck the require option of the product, If you don't want to ask the credit card information.

    Otherwise, it will ask credit card information to your customers.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by mkaufman on November 26, 2015 at 10:48 AM


    This question is specifically about *subscription* payments where you don't have product details.  To test this, setup a Stripe subscription, then setup a stripe coupon for 100% off.  You will find that when the coupon is applied, the checkout price goes to 0, but a credit card is still required.  Is there any way around this?


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    JotForm Support

    Answered by BJoanna on November 26, 2015 at 11:47 AM

    If I understood you correctly you want to know if it is possible to hide/skip credit card details if coupon code is 100% when using Stripe.

    Unfortunately that is not possible to achieve. Possible workaround would be to use regular text box field as your coupon box and then if coupon code is entered use conditional logic to hide payment field. Only apply the coupon codes using text box field for those coupon with 100% discount.

    Here is my demo form: https://form.jotform.com/53294677291971? 

    Coupon code is 123.

    Hope this will help. Let us know if you need further assistance. 

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    Answered by Ryan on February 24, 2017 at 09:54 PM

    Opening up an old thread. 


    On your form, it still requires credit card info to submit, even if coupon code is applied. 


    Any way to use conditional logic to disable/not require CC info if payment due is 0.00?


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    JotForm Support

    Answered by Chriistian on February 25, 2017 at 03:13 AM

    Hi Ryan,


    I moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/1075980. We will attend to your concern on that thread accordingly.