Blank Page after hitting submit

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    gnotometrics
    Asked on January 27, 2012 at 11:41 AM

    I'm getting reports from customers the after submitting that are taken to a blank page and not the custom Thank you page.  When I test it (from several devices) it works every time.  Just 5 mins ago I was on the phone with a customer and they reported the blank page.  When I look at my report everything looks good, but I never recieve the notification email.

    Site is http://gnoproducts.com


     

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    gnotometrics
    Answered on January 27, 2012 at 12:01 PM

    Finally, I got the error as well.  Took me to a blank page with the URL http://submit.jotform.com/submit.php

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    gnotometrics
    Answered on January 27, 2012 at 12:31 PM

    Even if I try the direct link http://form.jotform.com/form/13531611189

    I get a blank page on 2 out of 6 PC.  I've deleted Cache and deleted all browsing data.  I've tried Chrome, FireFox and IE.  Ive rebooted, re uploaded....

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    fxr
    Answered on January 27, 2012 at 03:02 PM

    I have already reported this rare & odd problem to our developers. 

    As a workaround, can you please try cloning the form and using the cloned to see if that helps?