Issue with PDF

  • novopelleaustin
    Asked on November 26, 2015 at 12:31 AM

    When I select Get PDF it doesn't download the full content. The only way to get all the content is by clicking Print then Save as PDF.

    Specifically, the matrix is not displaying fully. See below. This is the same file but you can see how the first example does not include the entire matrix content

     

    Issue with PDF Image 1 Screenshot 30

     

     

    Issue with PDF Image 2 Screenshot 41

    Jotform Thread 712207 Screenshot
    Page URL: https://form.jotform.com/50837973402156
  • BJoanna
    Replied on November 26, 2015 at 3:50 AM

    Sorry for inconvenience this may caused you.

    I was able to replicate mentioned issue when I created PDF report from your submissions. However I was not able to replicate mentioned issue on PDF report of my cloned form.

    Issue with PDF Image 1 Screenshot 40

    Please try to reset PDF Designer to see if that will resolve your issue. To Reset PDF Designer click on Get PDF option and select Customize PDF and then inside of PDF Designer click on Reset button.

    Issue with PDF Image 2 Screenshot 51

    Issue with PDF Image 3 Screenshot 62

    Hope this will help. Let us know if you need further assistance.