What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Question about the number of submissions

    Asked by GuyPalinckx on November 26, 2015 at 05:41 AM
    Sorry, one last question.
    If I purchase the bronze plan and I have sent 300 answers and after one month I downgrade back tot the free version.
    Will all of the info be lost or will the counter be reset at zero?
    Or how does it work?
    Thanks in advance
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    JotForm Support

    Answered by Jan on November 26, 2015 at 05:59 AM

    The number of submissions are being reset on a monthly basis. It means that if you have 300 submissions right now, it will reset back to 0 submission after 1 month.

    The submitted data will remain on your account. We only count the number of submissions being sent. You can also access your submissions anytime as long as your account is not suspended. 

    Free plan is only limited to 100 submissions per month. So before you cancel your subscription, you need to check if the number of submissions exceeds 100.

    Let us know if you still have questions. Thank you.