What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account upgrade issue

    Asked by shoestep on January 27, 2012 at 01:35 PM

    After my credit card was stolen last week, I had to cancel the card, and my JotForm payment therefore did not process for this month. I was downgraded today to a basic account, and I immediately updated to the premium account. My account has not yet been updated--when I log on it says that I am over my registration limits. I also just received an email stating that my account would be deleted on Monday.  As I currently have two active forms, I need to be sure that people are still able to register today and through the weekend.  Could you please contact me regarding this issue?


    Thank you,


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    JotForm Support

    Answered by idarktech on January 27, 2012 at 07:06 PM

    Hi Stephanie,

    The upgrade is almost instant, but since you've entered your email address instead of username on the purchase form, the upgrade didn't go through. I have now manually upgraded your account so it should be fine now. Kindly logout and log back in to see and increase of your limits.

    Thank you so much for your continued patronage, have a great day!