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    Getting email error when I try to submit form

    Asked by Barbara Lehman on January 27, 2012 at 03:12 PM

    The form seems to work fine, but when I submit the payment form, I get an error message that says "Error during transaction. Email is required. Please go back and fix this." When I go back, I see that the required email IS entered. I've tried retyping it and submitting again, but the same error message keeps coming up.

    I am unable to submit the form. What do I need to do?

    Page URL:
    https://www.jotform.com/form/20240216462

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    JotForm Support

    Answered by liyam on January 27, 2012 at 10:38 PM

    Hello Barbara,

    For some reason, I'm not seeing any email address field in your form.  But anyhow, the email address field in the form (if there's any) does not submit to Authorize.net.  While in your merchant account's settings, this is set to as required.

    To fix this:

    To change the reference field to NOT REQUIRED: Login to the Authorize.net Merchant Interface ( at https://secure.authorize.net ), click on Settings -> Payment Form -> Form Fields and uncheck the Required box for the e-mail address.

    If you have other questions or concerns, please let us know.

    Thanks.