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    SMS Confirmation widget is not sending verification code to Indian Numbers

    Asked by trainings24x7 on November 28, 2015 at 10:11 AM

    After setting up properly - I'm not able to verify for indian numbers.

    is SMS configuration widget is not working for india?? kindly help me out.




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    JotForm Support

    Answered by Welvin on November 28, 2015 at 10:29 AM

    The widget should work to any numbers around the globe, but you should select India as the default country and you should select "International" in the Mode option:

    I've checked your form and it seems like you are not using it anymore. Please add it back and try it again. If the widget is not working, let us know again and make sure to keep it so we can check.


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    JotForm Support

    Answered by Welvin on November 28, 2015 at 10:40 AM

    The following guides from Twilio should also help you troubleshoot the problem, particularly this one for Indian numbers:


    This is for Global SMS:



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    Answered by trainings24x7 on November 29, 2015 at 12:09 AM

    Thanks welvin,

    I will check and let you know if i find any issue.


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    Answered by trainings24x7 on November 29, 2015 at 12:32 AM



    I did all the configuration as you said above and checked my form but i got the following error:


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    JotForm Support

    Answered by EltonCris on November 29, 2015 at 09:45 AM

    Thanks for reporting.

    That specific error is a response from Twilio and here are ways to troubleshoot them. https://www.twilio.com/help/faq/sms/how-can-i-troubleshoot-if-an-sms-message-sent-from-twilio-didnt-arrive. Perhaps you just need to enable global SMS in your Twilio account or check the other suggestions that might help resolve the problem. 

    Also, please make sure that the FROM number you entered on the SMS widget settings is one of the number from your Twilio account.

    Please let us know if there's anything else we can do to help you. :)

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    Answered by trainings24x7 on November 30, 2015 at 12:08 AM

    Yes, i have other questions:


    This is my form -https://form.jotform.me/53300890979464


    My problem is -


    1. I'm unable to make it responsive. Once i open the website in mobile,this form becomes distorts.


    2. I want to make my form auto and open after 15 seconds.


    3. I also want to close this form, once it auto appears (for those)


    See the following code regarding this i have used in the website (header.php) wordpress


    <script src="https://form.jotform.me/static/feedback2.js?3.3.REV" type="text/javascript">
    var parentWidth = window.innerWidth;

        if(window.innerWidth <= 499) {parentWidth = window.innerWidth;} else {parentWidth =  500;}
    var JFL_53300890979464 = new JotformFeedback({ formId: '53300890979464', base:

    'https://form.jotform.me/', windowTitle: 'HELP? Contact Us', background: '#FFA500', fontColor:

    '#FFFFFF', type: 'false', height: 500, width: parentWidth, openOnLoad: true }); </script>

    <a id="lightboxdelay" class="btn lightbox-53300890979464" style="margin-top: 16px display:none;">

    Help? Contact Us </a>

    <script language="JavaScript">
    var delayseconds = 15;
        function pause() {
        myTimer = setTimeout('whatToDo()', delayseconds * 1000)
       function whatToDo() {
    window.onload = pause;


    Still form opens as website opens, delayseconds is not working


    Kindly help me out of the above two problem i'm facing right now.







    Page URL:

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    JotForm Support

    Answered by Welvin on November 30, 2015 at 08:18 AM

    Please confirm if the original issue in this thread about the SMS confirmation widget is already resolved. If not, let us know here.

    As for the other questions, I will answer it in the following threads:

    1. For the mobile responsive: http://www.jotform.com/answers/714160.

    2. For the lightbox delay: http://www.jotform.com/answers/714162.

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    Answered by trainings24x7 on December 02, 2015 at 01:18 AM


    SMS comfiguration problem is not solved yet. Actually, this is the problem from Twilio. Tehy do not provide any indian local number that is why this widget is not working for indian numbers.

    I don't know but may be it is working for other countries.

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    Answered by Sammy on December 02, 2015 at 04:51 AM

    I have tested the SMS confirmation with my country code and I'm able to receive the confirmation text.

    Has Twilio confirmed with you if they will be able to update the Indian number lists?


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    Answered by trainings24x7 on December 02, 2015 at 05:07 AM

    Yes, twilio has confirmed me. Currently, twilio has no service for Indian numbers