What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please downgrade my subscription to the free level, and stop charging my credit card with the monthly fee

    Asked by AIADO on January 27, 2012 at 08:14 PM

    Hi there,

    Please downgrade my subscription to the free level, and stop charging my credit card with the monthly fee.

    Thanks,

    Donna Boyd.

    CEO.

    AIADO Inc

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    JotForm Support

    Answered by liyam on January 27, 2012 at 08:42 PM

    Hello Donna,

    I have now canceled your subscription for you.  You will not get charged again.  Your account status will stay Professional until February 2, 2012.  After this, you will be downgraded to free.  Feel free to upgrade back to paying status anytime you like.

    If you have other questions or concerns, please do let us know.

    Thank you for using JotForm!