What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded my account and you still disabled my forms.

    Asked by joeball on November 29, 2015 at 01:48 PM

    Received an email to upgrade or have forms disabled as I reached my submission limit. I upgraded to Bronze and just received an email stating that my forms were disabled.  Please reactivate them immediately.  

    My Forms my account upgraded upgraded my account
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    JotForm Support

    Answered by BDAVID on November 29, 2015 at 02:19 PM

    Please disregard that email, I just checked your account and it's on Bronze status (Subscription Number:  S-4JG48235PV503062E).

    If you need anything else please open a new thread, we will be glad to assist you.

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    Answered by joeball on November 29, 2015 at 02:29 PM

    Thanks

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    Answered by joeball on November 29, 2015 at 02:30 PM

    When can I expect to have them reactivated? 

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    JotForm Support

    Answered by BDAVID on November 29, 2015 at 02:31 PM

    You forms have been already activated. Please check:

    http://www.jotform.us/form/53097770108155

    http://www.jotform.us/form/52316606232144

    http://www.jotform.us/form/52496465095163

    Let us know if you have any issues.

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    Answered by joeball on November 29, 2015 at 02:40 PM

    Forms in my "shared with you" folder are still diaabled

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    JotForm Support

    Answered by BDAVID on November 29, 2015 at 02:52 PM

    Yes, I can see the forms shared to you are not available, because the account that owns them is a free account: Gunteachers 

    So, that account would also need to be upgraded in order to expand the its limits, as yo have done with your account joeball.

    Please note the following:

    By adding a sub-user it does not mean inheriting or sharing same account benefits, each account remains independent, adding as sub-user means "sharing forms", that's why in your account joeball, there is a folder labeled "Shared with you".

    So, if you want those forms to be available, you could upgrade the account that owns them or you can transfer them to  your account joeball, but the thread request needs to come from the account that owns the forms, which in this case is: Gunteachers