What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login to JotForm account

    Asked by Ian  on November 30, 2015 at 01:04 AM

    We are trying to check our account and also where the Jotform is located for customer's to use?

    We have added a screen shot

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    JotForm Support

    Answered by Jan on November 30, 2015 at 09:18 AM

    Are you saying that you cannot log in to your JotForm account?

    I searched for your email in our database, but it only directs me to a guest account that doesn't have a form. I also check our mail logs but I didn't find anything as well.

    Did you receive that email message? It is possible that you were tagged as the email recipient to be receiving this notification.

    As of right now, I wasn't able to locate your account. We need any information like your username, email, form ID or webpage where to form is embedded.

    Thank you.

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    Answered by ian  on November 30, 2015 at 07:32 PM

    Hi Jan


    actually the emails are diverted as a copy to this address > ian@theda8a.com.au



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    Answered by ian  on November 30, 2015 at 07:45 PM
    I actually recieve copies of the emails at this address
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    JotForm Support

    Answered by beril on December 01, 2015 at 03:02 AM

    I've checked the mail address in our system. I see that, you are in a guest account.

    I've also checked the mail logs. That form belongs to the username is geagea which is account.

    You can log in to your account with that username. If that account belongs to you.


    If you require any further information, feel free to contact us. We will be happy to assist you.