Unable to login to JotForm account

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    Ian 
    Asked on November 30, 2015 at 01:04 AM

    We are trying to check our account and also where the Jotform is located for customer's to use?

    We have added a screen shot

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    Jan
    Answered on November 30, 2015 at 09:18 AM

    Are you saying that you cannot log in to your JotForm account?

    I searched for your email in our database, but it only directs me to a guest account that doesn't have a form. I also check our mail logs but I didn't find anything as well.

    Did you receive that email message? It is possible that you were tagged as the email recipient to be receiving this notification.

    As of right now, I wasn't able to locate your account. We need any information like your username, email, form ID or webpage where to form is embedded.

    Thank you.

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    ian 
    Answered on November 30, 2015 at 07:32 PM

    Hi Jan

     

    actually the emails are diverted as a copy to this address > ian@theda8a.com.au

     

     

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    ian 
    Answered on November 30, 2015 at 07:45 PM
    Hello
    I actually recieve copies of the emails at this address
    ian@theda8a.com.au
    ...
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    beril
    Answered on December 01, 2015 at 03:02 AM

    I've checked the mail address in our system. I see that, you are in a guest account.

    I've also checked the mail logs. That form belongs to the username is geagea which is account.

    You can log in to your account with that username. If that account belongs to you.

    www.jotform.com/login

    If you require any further information, feel free to contact us. We will be happy to assist you.