What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form mail not working

    Asked by iparking on November 30, 2015 at 05:46 AM

    HI,

     

    My form is still not emailing to my account.

     

    My hosting has asked for the ip address of outbound mail from Jotform so they can test more.

    It is going through to webmail fine in gmail account.

     

    Thanks

    Page URL:
    iprakingmalaga.com

  • Profile Image
    JotForm Support

    Answered by Kiran on November 30, 2015 at 11:16 AM

    I believe that you are referring to your JotForm titled "iParking Malaga Airport Booking Form". As I checked your JotForm, I see that there are 3 notifications are set for this form. I notice one notifier is using SMTP email address to send notifications and the other two is using JotForm's default email address. The notifier using SMTP email address as sender address is causing the issue and the two other notifications are being sent successfully from our end. 

    It seems that there is an issue with the SMTP settings of the email address being used. Please check the SMTP settings from your account settings page and see if that helps. 

    Please get back to us if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by iparking on December 01, 2015 at 07:02 AM

    HI this has been given back from my hosting, they have been trying since Friday weekend

     

    Thanks

  • Profile Image

    Answered by iparking on December 01, 2015 at 07:54 AM

    I've been running through our servers firewalls trying to find the IPs and emails from Jotform without success, which could suggest they are not reaching us for some reason. They would have to provide us the log details in order for us to pin point where they are actually getting blocked, if they are.

  • Profile Image
    JotForm Support

    Answered by mert on December 01, 2015 at 10:23 AM

    At that point, you can find the latest list of IPs from the link below:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    To make sure, please also whitelist following addresses:

    amazonses.com   

    email.amazonses.com

    noreply@jotform.com

     

    In addition, you can find the specific IP of the submitter by following the method from the below:

     

    I hope this ones will work for you. Please, let us know the results.

    Thanks.