What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why I can't see the mail attachments even I upgrade my account?

    Asked by esmameydan on November 30, 2015 at 07:34 AM
  • Profile Image
    JotForm Support

    Answered by Welvin on November 30, 2015 at 11:54 AM

    You've reached your limit and unfortunately, I can't find your payment for the upgrade. If you have already made a payment, let us know the Order Reference Number or the Subscription Number so we can check again. For now, I have reactivated your account so you can get to the files. 

    I look forward to your reply.