What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It would be nice to have a link to the Knowledge Base article when we n

    Asked by sfmensadotorg on November 30, 2015 at 09:27 AM

    It would be nice to have a link to the Knowledge Base article when we need to cancel the subscription manually. I was charged for an extra month because of the lack of info about how to cancel my PayPal recurring subscription. Not cool.

    This is a re-post of a comment on How Can I Cancel My PayPal Subscription?

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    JotForm Developer

    Answered by mert on November 30, 2015 at 12:48 PM

    Actually, users can see their "Next Billing Date" on "Account" under the "Billing" tab.


    Also, there is an option to cancel subscription.


    However, you are right about this one. Since we are using several payment gateways, the process could be ended with failure from time to time; but this is something we are aware of and it needs to improve. Thank you for feedback.


    Have a nice day.