It would be nice to have a link to the Knowledge Base article when we n

sfmensadotorg
Asked on November 30, 2015 at 09:27 AM

It would be nice to have a link to the Knowledge Base article when we need to cancel the subscription manually. I was charged for an extra month because of the lack of info about how to cancel my PayPal recurring subscription. Not cool.

This is a re-post of a comment on How Can I Cancel My PayPal Subscription?
mert

Jotform UI Developer

Answered on November 30, 2015 at 12:48 PM

Actually, users can see their "Next Billing Date" on "Account" under the "Billing" tab.

Also, there is an option to cancel subscription.

However, you are right about this one. Since we are using several payment gateways, the process could be ended with failure from time to time; but this is something we are aware of and it needs to improve. Thank you for feedback.

Have a nice day.