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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving e-mails when submitting a form

    Asked by NikolayApostolov on November 30, 2015 at 09:48 AM

    Dear sir/madam,


    Since few days I no longer receive e-mails for forms that have been submitted. The form is well received in the web version but no e-mail notification is sent  to the specified e-mails in the form. The same also applies for other forms.

    I would be grateful for your advice of how to solve this issue.

    In the meantime sincerely yours,


    Page URL:

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    JotForm Support

    Answered by BJoanna on November 30, 2015 at 12:38 PM

    I have checked mentioned form and you have two email Notifications. I have checked both email addresses that are set as recipient email inside of our email log and all submissions were sent successfully.


    You can also check the email logs for yourself on this link:


    Also I have checked and your Email addresses are not on bounce list.  

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: Whitelisting JotMails IP Addresses

    Hope this will help. Let us know if you need further assistance.