What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The images on my form are no longer visible

    Asked by bkmu on November 30, 2015 at 10:47 AM

    Team Jotform,

    It would appear that I lost all my images on my two forms, even though I have not modified/updated them since August:

     

    http://www.jotform.com//?formID=41886085197165

    http://www.jotform.com//?formID=41797946858176

     

    The lack of images were reported to me today and when I logged in, the images are not even displaying in the "Edit Form" function. Essentially, the page looks like it has broken image links. This form is used for an internal site within our Intranet. I think it could just be that the images directory is down on your end, but no way for me to confirm this. 

    Screenshot
    visible JotForm Updated site confirm
  • Profile Image

    Answered by victor on November 30, 2015 at 01:12 PM

    Could you please indicate if you are still having issues viewing images. I just clone your forms and was able to view it correctly.

    Could you also please try using HTTPS://www.jotform.com instead of HTTP://

    Please let us know if this helps.

  • Profile Image

    Answered by bkmu on November 30, 2015 at 01:59 PM

    That did not seem to be the culprit. I changed it to https:// and still no images. Any other suggestions as I have not touched the images since August.

  • Profile Image

    Answered by bkmu on November 30, 2015 at 02:02 PM

    Basically, all images have disappeared:

    https://www.jotform.com/uploads/bkmu/form_files/k041200.gif

     

  • Profile Image

    Answered by victor on November 30, 2015 at 03:34 PM

    Sorry for this inconvenience. Unfortunately, I was not able to replicate the issue you are having. I have clone your form and was able to view the images properly in the form designer

    I have used both google chrome and Mozilla FireFox. I was able to view images properly in both. Could you please indicate the browser you are using and the version.