What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account is suspended

    Asked by Maria Therese on November 30, 2015 at 10:59 AM

    Hi Admin, My account was suspended, I don't know what happend.

    I was trying to put it on Facebook and Weebly for our new business but it suddenly blocked me.

    It's really embarrased  to the clients because we are on the launching of our products.

    Please check it if it is still possible to activate it.

    My ID is lynnmartinez.

    Thanks in advance.

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    JotForm Support

    Answered by Jan on November 30, 2015 at 11:02 AM

    I checked your account and it shows that it is currently active. I was able to see your forms properly as well. 

    Can you please check if the forms are showing now on your end? If the forms are still not showing up, please provide the URL where the form is embedded.

    Thank you.

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    Answered by Frank DiMartino  on June 13, 2017 at 10:31 AM

    My account is suspended.  There was no warning or reason.  What is going on?  I need access to my forms as soon as possible.  I'm getting complaints from clients.  Please help.
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    JotForm Support

    Answered by david on June 13, 2017 at 11:40 AM

    @Frank I have  moved your question to a thread of its own.  I will address your question in the following thread shortly:

    https://www.jotform.com/answers/1171984

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    Answered by Samuele  on June 23, 2017 at 08:49 AM

     Hello, 2  accounts suspended. Can you help ?

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    JotForm Support

    Answered by Kevin_G on June 23, 2017 at 10:33 AM

    Samuele, 

    I can see you already opened a thread about the same request, we will get back to you as soon as possible here: https://www.jotform.com/answers/1181688