- kingkestAsked on November 30, 2015 at 04:33 PM
I get this on images that I have never opened before. There is one on 2015-11-23 16:31:22, we tried to open it today and it gave that error.Page URL:
- JotForm SupportKevin_GAnswered on November 30, 2015 at 06:36 PM
Thank you for contacting us.
I have checked the file and I can see it's a PDF file, it has been downloaded 101 times.However, I have restored the download counter and you should be able to download the file again.
Let us know if you have more questions, we will be glad to assist you.
- kingkestAnswered on December 01, 2015 at 08:27 AM
There is no way that it could have been downloaded by us that many times. I think your counter is buggie. Where can I see this "counter"? I just cannot believe that 1 person would open that specific file 100 times when they are so busy with all the other work that comes in to that form.
- CharlieAnswered on December 01, 2015 at 10:38 AM
Unfortunately, the counter for the bandwidth limit does not show in the user's account. When the link is embedded on a website for viewing, then that is also counted in the bandwidth limit.
If you have file uploads on your form, I would advise taking advantage of the integrations we have related to 3rd party file sharing and storage services like Dropbox and Google Drive. With that, when a submission has been made, files are also uploaded there and you can access them there without worrying about bandwidth limit.
Please also note that the bandwidth limit are per file, they are fixed and does not reset.
For files less than 10 MB, you can download/view them 100 times. For files greater than 10 MB, you can download/view them 10 times.
I hope that helps.
- kingkestAnswered on December 01, 2015 at 11:37 AM
It is not embedded it is only clicked on in the email when the designer is about to use it. Then they save it to their computers and the email is no longer clicked. But in any case that was maybe the 3rd time it was clicked not 100th. My files are limited to just less than 5mb so we will never have any bigger than that. Any other ideas how it got to 100?
- CharlieAnswered on December 01, 2015 at 12:48 PM
It's quite unlikely that there's a problem on the counter right now, we haven't received that many reports about it. But we can investigate it further if you happen to experience the problem again. I checked the counter for the specific file we are discussing, the download count on that specific file is currently "2" up until now, no sudden increase or spike on it.
Perhaps someone on your team preferred downloading the file repeatedly when viewing it? Instead of looking where the file was downloaded?
- kingkestAnswered on December 01, 2015 at 12:49 PM
Nope, it was the first time they opened it, and they have to save it because they modify it using Adobe Illustrator. This has happened before but now that it has happened more than once I decided to look in to it.
- CharlieAnswered on December 01, 2015 at 02:06 PM
I'm not sure about the PDF file, but if it's an image file just like you mentioned on the first post, and they are displayed as a thumbnail or preview in the submissions page like this:
Then that already counts in the bandwidth limit, by just simply viewing the image without clicking on it. I just tested it in my end and every time I refreshed and view that submission on that submissions page, even without clicking the link, the bandwidth count increases.
We have already reset the counter on your end, and currently, there's no sudden spike or increase that we are noticing. However, I'll keep an eye on this.
- kingkestAnswered on December 02, 2015 at 10:19 AM
Ok, if it happens again I will let you guys know. But just for future reference Me and the manager are the only ones that access submissions through jotform. The designers only get emails and it does not show images just links to the pdf. They generally only open the email 1 or 2 times because they have to save it and modify it for the customer so they will not be going to it multiple times. Once they save it, it should no longer affect the bandwidth. I will let you know if it happens again and go from there.
- JotForm SupportKevin_GAnswered on December 02, 2015 at 12:05 PM
As mentioned by my collegue above, the counter increases even without clicking on the image, now if you are getting the Bandwidth Limit Exceeded again, please let us know and also share us the link to the file you are unable to access, we will be more than happy to help you.