What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Visual Report : The report is not showing charts on Internet Explorer

    Asked by moberempt on November 30, 2015 at 04:45 PM
    In addition, I have a report that is viewed after a person clicks Submit - the report can also be viewed by a link I added at the top of the Form (click on the basketball).  The report also doesn't display properly in Internet Explorer.  The grid portion on the bottom shows up, but the bar graph on the top does not.  However the report also works properly in Chrome.  Both the form and the report were also tested in Safari, and worked properly.
  • Profile Image
    JotForm Support

    Answered by Kevin_G on November 30, 2015 at 05:46 PM

    Hi,

    I was able to replicate your issue, now I will escalate it to our L2, our developers will take a look into this and will solve it. 

    We will let you know any news via this thread.

    Regards.

  • Profile Image

    Answered by moberempt on December 05, 2015 at 10:06 PM

    It has been several days since this issue was escalated.  How can I find out what the status is?

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 06, 2015 at 04:34 AM

    I have checked status of this thread and it is still opened. One of our developers is assigned to this thread and priority of this ticket is marked as important. 

    Once this issue is resolved our developer will inform you via this thread.

  • Profile Image

    Answered by moberempt on December 28, 2015 at 05:18 PM

    Hi - just want to check on the status of this issue again, as i has been almost one month without any fix/update?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 28, 2015 at 06:54 PM

    Hi,

    Unfortunately, we have not received an update from our second level, I will ask for an update and we will let you know as soon as we get it.

    Thank you for your understanding.

    Regards.