What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When is my new Plan going live?

    Asked by NinoJustino on January 28, 2012 at 09:06 AM



    I upgraded my plan today, when does the upgrade take effect and where can i see "current" status of my plan.


    I upgraded because i want to send out a mailing this weekend and people would start filling in the forms, but ive i look on the left of my screen in jotform i see that i still have the old plan..

    When is my new plan going live? and what will happen if i get more people to use my forms instead of the Free 100?
    Will those submissions get lost?




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    JotForm Support

    Answered by idarktech on January 28, 2012 at 09:40 AM

    Hi Nino,

    I can see that your account has been successfully upgraded to Premium. Kindly logout and log back in to view an increase of your account limits.


    What will happen if i get more people to use my forms instead of the Free 100? Will those submissions get lost?

    Stored submissions will never be lost on your account. When you exceed your limits, your forms will be disabled and will no longer accepts submissions from your clients.

    Please let us know if you have further questions. Thank you for using JotForm!