What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    All my forms are disabled

    Asked by ucuap on December 01, 2015 at 07:57 PM

    Hi,

    Not sure what happened but when I try to preview my forms I get a message that says they are disabled although they are not.

    Thanks,

    Crin

    My Forms all forms are disabled message preview thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 02, 2015 at 03:04 AM

    Hello Crin,

    Upon checking your account I found that it's suspended by our anti-phishing system. As your form "CC Submission Form" has fields asking for credit card numbers which makes it suspected of being used for phishing.

    Please be noted that you should not ask credit card information from your users. If you need to process payments, please use one of our integrated payment tools. We have automated anti-phishing system which scans all forms and mark them with probability of being used for phishing activities. It's just a matter of time and our anti-phishing filter will disable your form and suspend your account.

    I have gone ahead and deleted the credit card fields form your form and activated your account. Do try to sign in to your account and get back to us if you have any trouble.

    Thank you!