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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account was upgraded yearly subscription instead of monthly

    Asked by Craig Turner  on December 02, 2015 at 09:51 AM

    However, I was charged $159.00. I need to have this corrected. We selected the $19.95 plan but were charged $159.00. This is incorrect. Please correct immediately. You can call me at 901-526-6111 if necessary. Thank you. Craig Turner.

    Page URL:

    www upgraded in selected call thank correct
  • Profile Image
    JotForm Support

    Answered by Kiran on December 02, 2015 at 11:50 AM

    I understand that you wanted to upgrade your account to monthly subscription, but you were charged Yearly. I see that your account ericturner69 is now holding Bronze Yearly subscription. I've now cancelled the yearly subscription on your account and refunded the last charge. Please allow 5 to 7 business days to reflect the refund amount in your account statement. You may upgrade your account now with monthly subscription.

    Let us know if we can be of any further assistance. We will be happy to help.

  • Profile Image

    Answered by Craig Turner  on December 02, 2015 at 12:45 PM
    If the $159.00 charge is for a yearly subscription, can you just leave that in place, and keep us on a yearly subscription?
    Thank you!
    Craig Turner
    Tennessee Correctional Services
    Tennessee Correctional Services. Tennessee Correctional Services provides misdemeanor supervision and intervention services to courts in Tennessee.
  • Profile Image
    JotForm Support

    Answered by Kiran on December 02, 2015 at 01:50 PM

    I'm sorry, Craig. Since the subscription is already cancelled and processed the refund unfortunately, it is not possible to revert it. It is now required to upgrade your account to a paid subscription.

    Thank you!