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  • Profile Image

    Account was upgraded yearly subscription instead of monthly

    Asked by Craig Turner  on December 02, 2015 at 09:51 AM

    However, I was charged $159.00. I need to have this corrected. We selected the $19.95 plan but were charged $159.00. This is incorrect. Please correct immediately. You can call me at 901-526-6111 if necessary. Thank you. Craig Turner.

    Page URL:
    www.correctionalservices.net

    www upgraded in selected call thank correct
  • Profile Image
    JotForm Support

    Answered by Kiran on December 02, 2015 at 11:50 AM

    I understand that you wanted to upgrade your account to monthly subscription, but you were charged Yearly. I see that your account ericturner69 is now holding Bronze Yearly subscription. I've now cancelled the yearly subscription on your account and refunded the last charge. Please allow 5 to 7 business days to reflect the refund amount in your account statement. You may upgrade your account now with monthly subscription.

    Let us know if we can be of any further assistance. We will be happy to help.

  • Profile Image

    Answered by Craig Turner  on December 02, 2015 at 12:45 PM
    If the $159.00 charge is for a yearly subscription, can you just leave that in place, and keep us on a yearly subscription?
    Thank you!
    Craig Turner
    www.correctionalservices.net
    [http://correctionalservices.net/wp-content/uploads/2013/05/Memphis2.jpg]
    Tennessee Correctional Services
    Tennessee Correctional Services. Tennessee Correctional Services provides misdemeanor supervision and intervention services to courts in Tennessee.
    Read more...
    901-526-6111
    ________________________________
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on December 02, 2015 at 01:50 PM

    I'm sorry, Craig. Since the subscription is already cancelled and processed the refund unfortunately, it is not possible to revert it. It is now required to upgrade your account to a paid subscription.

    Thank you!