What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My accout hasn't been ugraded

    Asked by joinmun on January 29, 2012 at 09:04 AM
    I've just upgraded my plan to Premium for one month. I paid via PayPal and I don't know how to activate my account to get the premium service. My account still says that I'm subscribed to 'Free' plan, instead of premium.Regards,
  • Profile Image

    Answered by pinoytech on January 29, 2012 at 09:12 AM


    Upgrades are almost instant. When you complete the purchase, your account should become Premium. If you do not see your limits increased, logout then delete/erase your browsing cache, after that log back in.

    For further assitance, please don't hesitate to contact us! Thank you for using JotForm!

  • Profile Image
    JotForm Support

    Answered by liyam on January 29, 2012 at 09:43 AM

    I have checked your status and your account is already set to Premium.

    Please log off from your account then log back in to refresh your browser's cache.  If you still don't see your account's updated status, please let us know.