Dropbox integration only works on one of my forms

  • Profile Image
    Asked on January 29, 2012 at 01:39 PM

    Hi, I've set up dropbox integration on two forms but it only works on one of them. I've tried removing integration from the first form and just having it on the second form but it doesn't work - I really need the integration to work on the second form.

    The second form needs users to upload a small image of max 6mb but is otherwise straight-forward.

    Many thanks.

  • Profile Image
    Answered on January 30, 2012 at 05:00 AM


    First off, thank you for using JotForm!

    I just checked your form's Dropbox Integration settings and it seems to be fine. I also sent a test submission on your form. Please let us know if you receive the files on your Dropbox account.

    If the problem still persist, try disconnect first the integration, clear your browsers cache and re-integrate it again, test the form and then let us know what your results are.

    We'll await your updates. Thank you for your patience on this matter. Have a blessed day!