What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get my account back?

    Asked by EarTransport on December 03, 2015 at 12:32 AM

    I think my account is disabled as my forms are being disabled as I create them. I was testing out an option for collecting card information to charge later but it seems I did not do my research properly. 

    How do I go about getting my account reinstated? 

    Username: EarTransport

    my account how how can i My Forms create charge card
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    JotForm Support

    Answered by beril on December 03, 2015 at 04:31 AM

    Thank you for contacting us. We are sorry for this inconvenience this might have caused.

    Your account was autosuspended by our system.

    I have checked your forms and I have not found Phishing which is against our Terms of Use so I have reactivated your account.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.