- managegoAsked on January 29, 2012 at 06:35 PM
Can i customized the from field on the email alerts? so instead the email should come from firstname.lastname@example.org it will be noreply@mydomain
- JotForm SupportabajanAnswered on January 29, 2012 at 09:55 PM
Sure you can. Just click the fields, change them, click "Finish" and save the form. Please see Understanding Reply-To and Recipient Settings on E-mail Wizard in the Form Emails section of our user guide.
However, it's advisable that email@example.com not be changed as some recipient email providers will reject the message or mark it as spam if a difference is spotted between the proported originating domain and the one from which the message actually came (namely JotForm.com). It is better to include the reply-to information in the message's subject line or body. There's no harm in editing the "Sender Name" however.
- managegoAnswered on January 29, 2012 at 10:14 PMThanks for prompt respond,
I understand the spam concern, how about adding a TXT record to my domain that I will use for the From address? Do u offer this? For paid versions?
Thank YouThank You
- fxrAnswered on January 30, 2012 at 04:26 AM
I assume these email alerts are for autoresponders rather than notification emails?
If it were for notification emails you could look at having our email server IP addresses whitelisted:
184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199
Obviously this is unfeasible for autoresponder emails. Because autoresponder emails are being sent from our servers (i.e Jotform.com), there isnt really much you can do on your own mail server.
We do hope to allow our users to make use of their own mail servers to send their form related emails, which should rectify this issue, but this is probably not something we are going to see in the very near future.
- GermanAnswered on January 31, 2012 at 02:41 PM
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