What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not found - using Squarespace

    Asked by Turnz on December 03, 2015 at 07:23 AM

    Hi there,

    I'm trying to embed a standard unaltered template (the expenses reimbursement form) into my squarespace site. Either with of stripped from its javascript code parts, the form does not display properly (form not found - this form is disabled). But the form is active. Could you please help me out? My form is https://form.jotformeu.com/53345298328362. Many thanks in advance!

    Best regards, Loek.

    Page URL:
    https://form.jotformeu.com/53345298328362

    Screenshot
    squarespace template site thanks jotformeu
  • Profile Image
    JotForm Support

    Answered by Charlie on December 03, 2015 at 09:04 AM

    I checked your account and the forms are not accessible because you were autosuspended.

    This is because of the form titled "[Imported Form] Turnz Gymnastics Amsterdam", the form is asking for username and password, please note that we do not allow fields that ask for sensitive information like log in credentials, credit card details, bank information and the likes. Our anti-phishing system scans thousands of forms in a regular basis and auto suspends the account if they found anything on the forms that violates our terms of use.

    I see you are a new user, so I have deleted the form fields that violated our terms and reactivated your account. Please do avoid adding or creating similar forms to avoid being autosuspended again.

    Thank you for your understanding.

  • Profile Image

    Answered by Turnz on December 04, 2015 at 04:31 AM

    Dear Charlie, 

    Many thanks for your quick and clear answer, it's a great help. I did not change anything in the template form, so perhaps it would be wise to warn users of this template (and the likes) that they risk autosuspension when not altering those fields. Perhaps a more specific error code instead of "form not found - this form is disabled" would also save users and support desk a lot of time. Just putting in my five cents :-) 

    Best regards, Loek

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 04, 2015 at 06:06 AM

    Hi there,

     

    Thanks for your support and giving us suggestions. They will be duly noted for further improvement of our product.

     

    If you encounter any problem, please don't hesitate to contact us again.