- AlltypeAsked on December 03, 2015 at 09:47 AM
I am currently receiving the answers in email format. However, I have edited the form, and the only answers being forwarded are from the original version of the survey. I want the new answers to be sent to me via email? How do I correct this? I can login and pull the actual surveys, but I would like this info emailed to me. Please advise.
- JotForm Supportashwin_dAnswered on December 03, 2015 at 11:51 AM
Upon checking your form's email alert, I found that you have edited it. Please check the screenshot below:
Please be noted that if you edit your email alert, the changes you make in your form (adding/removing form fields) will not reflect in your email alert.
You will have to manually edit the email alert and add / remove the form fields. The easiest way to solve this problem is to delete the existing email alert and add a new one. Please be noted that a new email alert will always display all your form fields. The following guide should help you:
Delete existing email alert: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Add new email alert: http://www.jotform.com/help/25-Setting-Up-Email-Notifications
Hope this helps.
Do get back to us if you have any questions.