I updated my form but the changes does not reflect in the notification email alert.

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    Asked on December 03, 2015 at 09:47 AM

    I am currently receiving the answers in email format.  However, I have edited the form, and the only answers being forwarded are from the original version of the survey.  I want the new answers to be sent to me via email?  How do I correct this?  I can login and pull the actual surveys, but I would like this info emailed to me.  Please advise.




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    Answered on December 03, 2015 at 11:51 AM

    Hello Andrea,

    Upon checking your form's email alert, I found that you have edited it. Please check the screenshot below:

    Please be noted that if you edit your email alert, the changes you make in your form (adding/removing form fields) will not reflect in your email alert.

    You will have to manually edit the email alert and add / remove the form fields. The easiest way to solve this problem is to delete the existing email alert and add a new one. Please be noted that a new email alert will always display all your form fields. The following guide should help you:

    Delete existing email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!